Yesterday celebrating the New Year my husband and I placed order at the Chili on Preston Highway around@5:15 and order SXL for pick up at 5:45. Our Confirmation was *******. We were waiting in or car and a Chili Services came out and said he would check on my order but never came back. My husband get out the car after waiting for 15-20 min and guess what our order was setting out and it was cold when we got home. I did try to call several times while waiting in the parking lot. No of the staff ever answer my phone call. Very disappointed. My husband is disable Veteran also and I think they should always received great services due to there services for our Country and the freedom we have daily in the United States.