rhonda o.

Ordered replacement lenses for nice frames i already had. After delays that required contacting the company, received my glasses with new lenses. It was great to see clearly again. After a VERY short period, they became too scratched to be useful any longer. I kept them in the case, only used the cloth and cleaning spray provided by Lensble even though each pair is supposed to be coated in a scratch resistant material. Contacted the company who asked for photos. Sent, and have followed up with three emails. Have not heard back since sending the photos. No response is unacceptable and an extremely poor business practice. I'd avoid this company at all. Osts

I was hopeful when I signed up and excited to try new products. When it took more than twice the length of time promised to receive my first box, I was very disappointed. I had sent a couple of emails only to receive their automatic reply and no actual information. But the worst part was opening my very first box to find the purple shampoo had come open and ruined almost everything in the Box. The samples were thrown in the Box with no sort of paper or Bubble wrap to keep the items from jostling around. Again I emailed the company, received their automatic reply that they would get back to me shortly and waited, and received no reply. I submitted my cancellation to which they sent yet another automated reply asking why I cancelled. I referred them to my previous emails and never heard another word. There seems to be a lot of sample providers like this available, I suggest you use anyone other than Birchbox.