Rhonda L.

I ordered what looked to be a very cute bob style wig that should have been 16" long and "Bob Style" as advertised.
Their return policy and/or buyer guarantee says that they will refund money completely without having to return merchandise if not as described.
Long story short I received a 26" wig that had no style to it what so ever. Actually was layered with the a point in middle whwere the wig measured 26".
They said they would pay for return shipping cost when the received wig back they asked me to ship it and provide tracking through USPS. Tracking with USPS is only good in US. therefore they were trying to make sure I never knew if they actually got it back or not.
I chose to ship it back via UPS so I knew for certain it made it back. In the chaos of trying to get proper shipping I ended up providing tracking and shipping item back one day late. I spent $250 on wig & $105.34 to ship back on 4/26. They received and signed for wig on 5/4.

I finally got response from DHGATE after multiple attempts and they claim that because I shipped it out a day later than 4/25 that DISPUTE closed so they are not refunding my money. WHAT A SCAM! I paid to ship back item that should have never been sent to me to begin with & now they still will not refund my money.

I'm sorry but that's not the way honest people do business!

Please beware of this company!
They will steal from you!

They do not even deserve one star! Only selected because I had to.

STILL DEALING WITH THIS. I'VE SPENT ANOTHER VALUABLE HOUR OF MY TIME SENDING ALL DOCUMENTS AGAIN - WHAT NOW DHGATE?