Rhonda K.

I was offered a plan that was never implemented, month after month and hours and hours on hold with billing, customer service, retention and whom ever else they transferred me to, they could never get it right. I was finally offered to return my phones and leave AT&T because I did not want to pay the additional $40 per month per line that I did not sign up for. I found a place where I could file a legal arbitration complaint. Some one did get back with me and told me that was a deal that could not happen and they do not honor false information by sales people. After my urging to please listen to my conversations with 2 different sales people and at least reprimand them for giving false information. He said he would look into it and get back with me with in 24 hours. After 2 days I emailed him with no reply and figured I should begin my search for new provider and phones. 5 days later I found phones and provider and emailed him again just to be sure, because I did not want to go through the hassle of switching phones again. Still no reply, 14 days after he was to get back with me, at 5:30pm which happened to be the day I switched providers and had At&t phones boxed up and ready to mail back. I returned his call that morning but no call back. So I put phones in mail the next morning, I saw he had called again at 5:45 the next night but w/ no message so I called him back just to see what he had to say and guess what? He told me that yes indeed they did have that plan, I just had to pay off the phones I was purchasing through them. He told me he understood why I cancelled and was sorry for the misunderstanding. I CANCELLED BECAUSE I WAS TOLD TOO AND THERE WAS NOTHING THAT COULD BE DONE! Thanks AT&T!