Rhonda C.

I was a standard member of Set Schedule, where the leads that I was sent, I could either accept or reject the lead. If I accepted it, I had to pay for it. Not one of the leads that I purchased panned out. The phone number or email address was bogus. I contacted Set Schedule Support and was told over the phone that I could either receive a refund for bad unsuccessful leads or I could get a credit and not have to pay for the next lead that I would receive, which I was very impressed with, so I decided to upgrade to the pro version.

Within the next fifteen minutes of upgrading, I received a phone call from a sales person from Set Schedule that informed me that the way to receive very good leads was to upgrade even more and become a Premium Gold Member and pay $1,995.00 for unlimited leads for a year. Because I was impressed how the company handled the refunds of bogus leads, it built the confidence I needed to trust a lead company,

The day I paid for my membership, I didn't receive any leads. I attended the training classes the following two day, and still no leads. I thought this was odd because I received leads almost every day before upgrading my membership.

By the third day of my premium gold membership, I called Set Schedule Support and told them that I had not received any leads. I was asked by if I had received any emails stating that my account had been restricted or suspended. I told the gentlemen I had not, where he asked me to check my spam and junk email accounts, which I did and informed the gentlemen that I had not received any emails stating that my account had been restricted or suspended. We hung up, and I still didn't receive that email.

Finally, by my sixth day of being premium gold member and not receiving any leads, I sent the following email

Date: September 26,2021 at 10:27 AM EDT

Hello,
I purchased the gold membership on Monday, and since then I have not received any leads. When I began to research why, it says that my account is suspended. I contacted support, and was asked if I received an email as to why my account was suspended. If I knew why, I would have not contacted support in the first place.
After paying a significant amount of money, this is my results? First my account should never have been suspended at all, and secondly your tech support didn't know why.
I am very dissatisfied with your service and product and want a full refund immediately.

Two minutes later I received the following email from Set Schedule Support:

Date: September 26,2021 at 10:32 AM

Hi,
We are reaching out to inform you that your SetSchedule account is temporarily restricted. To reactivate your account, you will need to click on the "restore account" link in the suspension email you previously received.
You Can locate the suspension email either by searching "temporary restriction of your account" on your emails search bar. If you cannot locate the email, we recommend checking your spam or junk folders.
We hope this email will help you restore your SetSchedule account. If you have any further queries or concerns, please do not hesitate to contact us.

I never received the supposed suspension email, and continue to communicate with Set Schedule asking for my refund. I was told to email the accounting department, which I did explaining the situation, along with sending them the above emails. Here is the email I sent.

On Tue, 28 Sep at 12:37 PM,

Hello,

I was a start up member of Set Schedule receiving leads that I paid for on an individual basis. None of the leads panned out whatsoever. They had wrong phone numbers or the numbers were disconnected. I contacted support by clicking on the upper right hand corner and filled out the form for a refund on approximately September 20,2021 Someone from support called me, and I explained to them the situation. This person stated that I could either ask for a refund or get a credit for my next lead the would come. I said that I would do a little of both. All of the leads that I asked for refunds were refunded to me. There was no communication that my account would be restricted because of it. I decided at that time I would try the pro version, hoping that I would get better leads.

Calvin, a sales representative called me and we discussed upgrading to a premium membership, so that I would be able to utilize all that your company offers and that I would receive 100 leads per month on an unlimited basis. It sounded good to me and on 9/21/2021 I chose to pay $1,995.00 for the Gold Membership. From that day until approximately 9/24/2021 I did not receive any leads at all. I was concerned about it, so I once again reached out to support, and and someone called me and asked if I had received any emails letting me know that my account was restricted or suspended. I told that gentlemen, no I did not. He asked me to check my junk and spam folders, which I did and there was nothing there from Set Schedule. I told him this information and he hung up. Approximately two days later, with leads still not coming to me, on Sunday morning, September 26,2021 at exactly 10:27 am I sent the attached letter asking for a full refund. At exactly 10:32 am on that same day, I received the attached email finally telling me that my account was restricted. I should have at least received that after I informed support that I never received such email.

The very fact that I was never told up front that my account would be restricted because of too many refunds and the way things have been handled on my account, I have lost trust in dealing with your company. Therefore, I am asking for a full refund for $1,995.00 that was debited from my account. I am very dissatisfied with your product and service and want a full refund immediately.

Thank you, in advance, for your full cooperation,

The following is the response I received from the accounting department:

On Sep 28,2021, at 7:46 PM,

Hello,

Your request has been received and processed by the Billing team. We have processed your cancellation request for your renewal. Your premium account is set to expire on 09/19/2022. After this date, your account will be a starter account. Feel free to continue to use the
Premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.

As a parting gift which you can still use with your account, we wanted to provide you with a complimentary link to 20 Targeted Marketing Records (TMR) credit promo.

With the data you can market to homeowners who are identified as highly likely to sell or move in the next 12 months. You can apply your TMR credit to your account by clicking here.

Just as a side note, as a starter user still means that your notification settings will be still active. If you would like to adjust those settings, you can access how to adjust your settings by clicking here.

Lastly, and for your reference, you can click here to
Review your Terms of Service and Master Subscription Agreement.

Date: October 1,2021 at 11:49:29 AM EDT

Hello,

I received your response to my email, where you did not address my request for a full refund. This is just more proof of how your business is run. I will be adding this response onto BBB, Consumer Affairs and, it will also be sent to my local television station. Along with all of the other correspondence between Set Schedule and myself including dates and times, which clearly shows the negligence of your company.

As I stated to the Agent Success Team Member last night, if I do not have proof of a complete and total refund in the amount of $1,995.00 by 5:00 pm EST this evening, all of this evidence will be handed over to my attorney, who is more than ready to file a class action lawsuit against Set Schedule and it's owner.

This is my last attempt of communication to rectify this situation. Any other correspondence with go through my attorney and the others attorneys involved in the class action law suit.

Since my last communication with Set Schedule, I continue to get that same answer over and over again, which is that they do not give refunds and that they will escalate my request to upper management, and they will be contacting me.

To this day, October 20,2021, I still have not heard from upper management.

It is time to stop this company from their unacceptable business practices. I will be seeking an attorney.