Rhonda C.’s Reviews of WebstaurantStore & more

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Restaurant Supply

6/21/19

Absolutely the worst we have got a run around from day one. First a order was put on hold and this is a project that the kitchen was completely gutted and kids are feed meals here 3 times a week anyway order on hold due to a 3 pan sink that boils down to it was heavy and wouldn't fit on the lift of the truck then got that straightened out or thought we did was suppose to deliver Thursday well it did not. Come to find out it is on a truck in Texas we are in Kentucky hello can't be here until the 25th the project is going to be done by then. Do not order from this company they may be a few hundred dollars cheaper but a pain to work with they tell you what you want to hear and take your 6,000 dollars and get nothing you ordered well our kids will not suffer from your lack of commitment to your customers you will not stay in business long. I give you a -10 out of 10. Yes a negative 10 out of 10

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, Rhonda. I am so sorry to hear about the issues that you have encountered with the delivery of your sink! With these larger common carrier shipments, we are unable to guarantee delivery dates, we are only able to provide the best estimates. If you have a specific need by date, we recommend reaching out to us before placing the order so that we can provide you with the best estimate for delivery. We do also do our best to provide information about your shipments, such as updates or issues, as soon as possible. Since I am unable to locate your order to look into this further without more information, please feel free to reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A and I am happy to discuss and look into this with you.