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Of course, Cafepress is saying that they have not received any info from me, even though I filled out the email form directly on their site and sent it in as soon as I received the last botched order. This is typical. It is easier to say that there is a glitch in the system and they have not received the complaint. Now that they know this is an issue, you would think that they would be reaching out to me in any form possible (by phone or email) to rectify this situation, but instead they are asking me to yet again waste my time and energy to contact them. No thanks. I should receive a refund; hands down, no questions asked. I will reiterate again, DO NOT USE THIS COMPANY, CAFEPRESS, FOR ANYTHING. Find another business that has more reputable reviews. I have learned my lesson the hard way.
I do not normally post reviews. I am doing this because people need to protect themselves from basically throwing away their money to this company's shoddy business ethic and the POOREST QUALITY CONTROL I HAVE EVER SEEN OF A PRODUCT! I had 22 pillowcases made and of the 22, at least ten of them were unacceptable, with at least a 1/3 of them completely unable to be re-sold. The image was so unevenly placed on the pillow case that the picture just looked wonky and out of place. Plus, the ink bled onto the white borders on several of them. Who the heck would send out a product from their company that is uneven and has ink bleeding all over the place? Apparently CAFEPRESS would! I STRESS AGAIN, GO TO A DIFFERENT COMPANY! You should not hear, "I am sorry, mam, to hear this. What can we do to fix it?" over and over and over again. It should be done right the first time. Period. The less we complain, the more companies like this craptastic one will continue to send out horrible quality work. Understandably, people that have placed orders are now cancelling as I explain to them the awful process I have been going through with this company. What I nightmare. Save your time and energy and money! Find a better company.
Thank you for taking the time to provide a review for us, Rhonda! We use these types of reviews to improve our products and services in the future, so we do truly appreciate you sharing your feedback. We are sorry to hear that we dropped the ball on the printing of your pillow cases. We always want you to be 100% satisfied with your CafePress experience, so if there is ever any kind of problem with your order you can feel confident in knowing that your purchase is guaranteed within 30 days of arrival. Since we are unable to see your order information to know if we have already resolved this issue for you, please contact us back in customer service if needed. We can be reached from 9 AM to 6 PM EST Monday through Saturday at 877-809-1659, or you can send us an email anytime at social@cafepress.com.
Rhonda B.'s review of CafePress earned 5 Very Helpful votes
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Hello again, Rhonda! We apologize for the confusion with our previous response. What we meant was, when a review is posted, all we can see is your first name and last initial- no other information to locate an order like the order number, email address, phone number, etc. As mentioned previously, if this issue has not been resolved already, you can contact us at the information provided in the previous message, or send a private message.