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I ordered a Slytherin Jacket, the images on the website had not shown a close up of the front patch emblem. The back of the jacket says Slytherin, however the front patch says 'Biyyherind'. I contacted customer support to inform them of a mistake in the print. The response I got was "Sorry. That's the correct design, not Slytherin. We have sold a lot."
I don't feel confident that I will get a refund successfully so now I'm trying to hunt down an appropriately sized new patch I can sew on to cover it up. Very disappointed.
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