The flowers I ordered for my Mum (Fiji without vase) went black within 2 days. She rang the number on the card to complain and was advised that they would send another bunch out. Unfortunately the replacement bunch were not the same flowers which was really disappointing. I complained to Bunches and was advised that they sent a replacement because my Mum agreed - she agreed to the replacement of the same flowers not different ones which were nowhere near as nice. Disappointed and won't be ordering through Bunches again.