Rhian R.

Booked through olotel for overnight stay in liverpool after a show. Two rooms for 4 people for Saturday 27thApril. Was booked back in January. Confirmation E. Mail received and a nice time was looked forward to. How wrong were we to do that! When we arrived at the Travelodge we were informed that only 1 room had been booked. After 4 phonecalls to Olotels and each time either being cut off or fobbed off (both the hotel staff & myself) no resolution was forthcoming from them. If it hadn't been for the resillience & customer care of the travelodge staff on duty (Paul in particular) my friends & I would have had to cut our weekend short by returning home. Unfortunately we had to stay in separate hotels but at least we were able to stay. On top of that we had requested breakfast in the deal which they took the payment for (all monies were payed up front) only to find that the hotel they had booked was not able to offer that facility. In a nutshell I would never use Olotels again & would never recommend them to anybody else either!