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rhiannem1

Rhianne M.

Ireland

Contributor Level

Total Points
80

1 Review by Rhianne

837 Views
8/21/21

Would not recommend. Could not give us original hotel so told us they had booked us into a hotel 10 minutes away when it actually turned out to be 1 hour away and would not offer any other alternative other than cancellation with no refund even though we had not got what we had paid for otherwise false adverising. We tried to speak with staff which was otherwise useless as they did not understand us which is not their fault but if you are running a customer service surely they should be able to speak English. They could not understand what we were saying therefore going around in circles. We then changed our transfer times as the airport told us there was delays. We rang alpha rooms to change our transfer time to an earlier time which they confirmed that they had done. Only for us on the day to be sitting waiting/ running late an hour. A joke of a company to be dealing with and I will never be using again. Shambles of a website. Stick to booking.com or hotels.com

Tip for consumers:
Not worth it.

Service
Value
Quality

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