Rhealyn B.

I was charged for a hotel that i cancelled through booking.com. I called customer service which took too long(about 20min) to get in touch with actual person, so i hang up. I called again and stayed on the line for about 15min then finally talked with someone. I explained that i cancelled my reservation and still got charged for it. They claimed that i didnt cancelled it; even though i knew i cancelled it because in my "booking.com app" i only had one hotel showing my reservation, which is a different hotel that i decided to keep. So. Long story short, they called the hotel and couldnt get in touch with the manager, so then they told me to try and get in touch with the hotel myself and get refunds. So pretty much waste my whole time trying to get in touch with customer service just to find out there is nothing they can do. I am very very dissapointed. I dont know which is worst, Booking.com App or customer service.

Ordered some stuff last month and still waiting. Just checked my order status and it says "estimated shipment"-July15. I just hope i get my packages by the end of the month