Ordered a saints jacket for my wife on dec 2 2018. On the page it says it will be shipped on or before dec 17. Waited for confirmation, never got one. Called customer service and was told it was being shipped and i should receive it wed 26, just wait for the confirmation email. That was dec 19 2018. Thought i would call customer service on dec 21 2018 to check the status. They couldnt find my order at first but finally showed up. Was told it has not been sent out, wasnt even ready to package. But, at least the lady made a ticket out (what good does that do?)and told me i should receive a confirmation email soon. Still waiting. I call today dec 22 was same story. I spent a hundred dollars on a jacket that i was promised to be shipped by a certain day! Figuring it would be here by christmas. Every time my wife wanted to buy herself a jacket i had to talk her out of it because i wanted to surprise her. Well its getting colder and she couldnt wait any more. She got a jacket behind my back and i was upset. Im so pissed. I have never had this much troubl with nfl shop in the past. Guess whenever i do get this jacket ill be lookin g to buy my nfl stuff else where.