H B.

I ordered 5 pairs of shoes from NineWest.com and the order, or most of it came in 2 shipments. The 1st shipment contained 1 pair of shoes and the 2nd shipment which I received a few days later contained 3 pairs of shoes. The issue started with the 1st shipment when I received an email from NineWest.com stating that I'll be receiving 2 pairs of shoes, however I didn't and instead I only received 1 pair of shoes. No big deal, Im a reasonable person and I know that orders can get mixed up and misplaced. However my headache started when I started emailing and calling NineWest.com for a week without any answers. All I wanted to know was if my missing shoes were either located or in transit as their automated tracking link kept sending me an error page which they admitted wasnt working. Every day I became more disappointed and frustrated to the lack of knowledge from the NineWest.com customer service department. I received emails from their customer service department asking me for more information when my order details were attached to the emails, they didn't call me back in the "24-48 hours" that they stated they would, and they even emailed me to fill out a customer survey review about their service without ever answering my concerns and/or locating my missing pair of shoes. Note to Nine West: dont say or reply in your emails that youll get back to your customers within 24-48 hours if youre not going to keep your word! The last time I called I immediately asked to be directed to a manager however I was told that the manager was busy but was assured that he would return my call within an hour (of course I never got that call)... I was pretty amazed at their piss poor level of service and had to ask myself if anyone even worked at NineWest.com???? How was it that no one knew the status of 1 pair of shoes? We are in the 21st century where everything is electronic, scanned, theres always a trail somewhere follow it! I couldnt believe the level of incompetence and inefficiency in their online customer service. Do they not care about their job nor do they not know how to read and understand their own system? I found myself repeating my story every time I called. I almost felt like I was doing their job all I needed was access to their warehouse to find my shoes! I'm an avid online shopper and I've never experienced such poor, unknowledgeable, and unprofessional customer service in online shopping. I'm extremely disappointed that at a successful company such as Nine West could be so deficient in their online customer service department. I just called again and I'm now waiting for a manager to return my call by tomorrow and send me an email with a refund for my missing shoes. I'll never order anything from NineWest.com. I don't trust them to handle my orders properly, nor to care or give quality customer service. Ive actually loved the Nine West brand for years and have bought a lot of their shoes from other vendors but Ill definitely start exploring and looking for another brand. If I do purchase Nine West shoes I'll only do so at a store. Save the headache from dealing with their online department!