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I must say, I am upset none of the items I needed arrived. What's even more upsetting there were hair pieces order for my wedding. If you were not going to send the full order. You should have notified me before sending.The items that were sent cost less than the amount I paid in shipping and customs fees! Imagine, you received $10 worth of merchandise but have to spend $88.47 for shipping and custom fee. This is insane! If you are sending out an incomplete order that cost 80 times more to ship. The two wigs received were matted and in a dirty DHL bag. The only decent item was a shirt. The other items had to be thrown out. As I would not waste my money trying to send back your garbage, you sent to my house. This was first time shopping with you and it was a horrendous experience. Now you have stated it will take 7-14days to return my money for the, merchandise that did not ship? It did not take that long for you received my money. Return it sooner please along with the ridiculous amount I have paid for shipping and customs. What is wrong with you people?!
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Dear R G.,
Thank you so much for placing an order with Trendsgal.
We sincerely apologize for the inconvenience caused to you.
1)We are sorry that we would split an order due to the sotck issue sometimes.
Stock and availability shown on our site is for your reference only.
While we strive to provide the most accurate and timely information, availability may change between the time you add an item to your cart and the time we receive your order.
2)Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values.
Customs offices in other countries do not adopt this practice. You are responsible for finding out the situation in your own country.
Whatever goods you order from Trendsgal.com, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.
For more about tax and our service please check here: http://www.trendsgal.com/m-faq.htm
For more information, please review“Shipping & Handling”page: http://www.trendsgal.com/shipping-handling/
3)Our products are quality checked before being sent out to our customers. However sometimes the item may be damaged during the transport.We are sorry that it is out of control.
4)We offer all our customers refunds or returns in line with our policies. Please see here for more details: http://www.trendsgal.com/m-article-id-27.htm
Please note:
-For PayPal account holders, please allow up to 48 hours for the transaction to appear on your PayPal account.
-For credit card refunds, the transaction will appear within 7-14 business days.
The exact length of time is dependent on your card issuing bank.
Could you tell us your VALID order number and submit a ticket?
We will offer the proper solution.
We will help you all the time.
Once again, we wish to apologize for any inconvenience and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards
Trendsgal Customer Service Center