I ordered shoes and a purse for my daughter's b-day. They were lovely. Shoes were great and she has a hard fit(examine descriptions carefully)I know it takes long for orders to arrive. 3 wks. Is not bad to receive the discounts, really. I did email them that the delivery date they were giving me was too late for my daughter's b-day and the order came well in time. I ordered a shirt for myself in a medium and was sent an x-lrg. I called customer service, got a wonderful agent who refunded my money and had me print out a return label to drop in the mail. I've ordered for the holidays and am expecting good service. Given the other reviews, I may change my mind.