R G.

They are NOT your advocate. I spent HOURS on the phone. I returned item with Amazon. I had screenshots, emails and tracking number proving that Amazon received the return. Amazon website tracks return. Amazon was HORRIBLE and claims they didn't receive although their own website, customer service emails and tracking PROVES they did. Credit card charged me back although I can SHOW screen shots of returned item where Amazon SAYS I am due the refund. Crazy! Not done after a month and a half! I sent in 12 screenshots to Capital One and then Nick, Morgan and Alvin tell me that I have to submit new case number. The old case number for which I sent paperwork-that THEY sent me- isn't the right case number! I have to submit all over again! Use another company! I still don't have credit!

They are NOT your advocate. I spent HOURS on the phone. I returned item with Amazon. I had screenshots, emails and tracking number proving that Amazon received the return. Amazon website tracks return. Amazon was HORRIBLE and claims they didn't receive although their own website, customer service emails and tracking PROVES they did. Capital One charged me back although I can SHOW screen shots of returned item where Amazon SAYS I am due the refund. Crazy! Not done after a month and a half! I sent in 12 screenshots to Capital One and then Nick, Morgan and Alvin tell me that I have to submit new case number. The old case number for which I sent paperwork-that THEY sent me- isn't the right case number! I have to submit all over again! Use another company! I still don't have credit!

I ordered nearly $1300 worth of goods. Was unable to track on website with my order number, email and log in. I ordered 3 items, 2 of which are a set. I called customer service 12/16 and was told 1/3 items shipped. 2/3 items wouldn't ship until after 12/31, and item 3/3 wouldn't be in until 3/31/2022.
I was put on hold with customer service while agent called the vendor - I asked to cancel the 2 items that had not shipped because I didn't want to wait 3 months to get Dinner Plates while I had Salad plates. I was told I could cancel. Next day I am charged MORE than is on my invoice for the salad plates (although they supposedly weren't in until 12/31) and I was charged almost in full but overcharged but the dinner plates although just 3 shipped. I was told I could get the next 5 in MARCH!

Bernadette, the customer service rep told me Gracious Style was not responsible for giving me incorrect in stock date, or telling me that the plates hadn't shipped, even though I have emails noting my calls and saying I could cancel. So I have to chase down the overcharges with my credit card, deal with inconvenience of returns for order I cancelled (verified in writing by their agent) and for a partially sent order that cannot be filled until March 2022. HORRIBLE EXPERIENCE-I woke up to 6 charges on my credit card, charge, then subtract, 2 overcharges that do not match my invoice. MESS