R G.

Hi RG,

Thanks for your review. Please keep in mind that most addresses on iPostal1.com cost just $9.99 per month. That's a great value, especially when you consider it comes with the convenience of digital mailbox service. You would easily pay twice that for PO Box with the USPS or for a regular physical mailbox at other locations. Since a physical mailbox is a self-service model, there is no charge to pick up your mail. However, with our digital mailbox service, there is time and labor involved to process the task and retrieve the mail, so it is only fair that there should be a pickup fee.

We feel that a low monthly fee with fees for on-demand optional services is the fairest way to price. If we increased the monthly mailbox price to offer ‘free’ pickup, for example, then the customers who don’t pick up their mail would subsidize the cost for those who do. Same for content scans or other services. The convenience of a digital mailbox is that it saves you time and money, and allows you to view and manage your mail from anywhere. You can’t do that with a PO Box or a regular physical mailbox.

Sincerely,
IPostal1