Rev P.

I have tried to put a 1 star rating for a couple of businesses Houzz never posts them! Only 5 star show up. Go to other review sites companies have tons of 1 star! This is so wrong buyers think they are dealing with a reputable company when they are not! They could have known had Houzz been up front and let people post true reviews of the companies on their site!

Placed over 24 orders about $2300 First couple of orders Excellent quality as described with tar traps but then every order had at least one or two defects defective chamber thumb piece were not glued on missing pokers Seller Smoke Toy always came through with replacements so when I received this order ******* ALL 10 HAD NO TAR TRAPS AT ALL! Sent seller pictures said he would send replacements no need to send back defects! OK cool BUT then DH Gate wants a video and you must sign up for dropbox which Norton flagged as bad site! Pictures were proof enough tracking number! I email support send multiple pictures of defects and tell them seller waived return and I was never given an address to ship back! Now support only gave me $50 when order was $78! Totally learned my lesson here! Avoid this wholesaler like the plague! I have found several reputable wholesalers that have same products! Why would you ripoff a repeat come back buyer? $28.50 really worth losing a good buyer DH Gate? I will tell everyone and place reviews where ever I can about my terrible ordeal with this seller and wholesale place! Good Reddens!