Review Y.

I contacted moving help to receive assistance before paying for services to avoid a potential misunderstanding. Jessica, the admin on live chat, didn't answer one of my questions. Why is Jessica employed if she can't do her one job, which is to answer customer questions? Instead of Jessica answering any of my questions, she decided to give me provide me with a customer service telephone number that seems redundant. When I called the number, I was informed I would be charged $9 to make a reservation. Had Jessica felt like doing her one job, my service could be complete and booked. Hello, Jessica, you are hired to do a job. Don't give a customer a telephone number of someone else that can help me when you are perfectly able according to your employment contract to assist customers with simple questions. If not, the unemployment line should be of good use to you soon. To Jessica's manager, seriously consider terminating this employee. If Jessica was rude and useless to me, how many other people is she incompetent towards as well? Thanks to Jessica I will not be utilizing MovingHelp nor the third party within their website.