Respectful L.

So it's the end of the summer and school starts on Monday. Haven't done anything with my 10-year-old all summer due to the pandemic. Decided to just take him to a hotel for swimming and go tour the city. Searched on Hotel Tonight for a room wanted to make sure that the amenities was what I was looking for. However I trace the bed and it booked me a room which I did accidentally. Totally my fault. However call right away to Hotel Tonight.com. A wonderful woman answered the phone and said that it was not guaranteed but she would do her best to credit my account back and that she will call me back in 15 minutes. I did receive the call within an hour and a half and the woman was very apologetic and explain to me that they could not reverse the charge. Ask them could I at least get a gift card a credit to use at a later date. It was totally an accident. I've learned my lesson and next time I will make sure that I read everything thoroughlyBefore I touch anything. I asked to be transferred to a supervisor she transfer me to someone named Terry who claims he was a supervisor. Was very rude stated numerous times how I made the mistake. I agree with him several times that I made the mistake however his rudeness was uncalled for I then asked for a manager he told me he was the manager. I said when you answer the phone you said you was a supervisor. Now are you a supervisor or are you a manager? He states I'm the only person that you'll be able to talk to in a very rude and condescending tone again he informed me how I made the mistake. I didn't even realize that my PayPal was linked to hotel tonight. I Immediately cancel my PayPal from this app. Will never use it again. And will recommend that no one use it. There is no room for rudeness and disrespect. If I could give them a zero I would.