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Renrew E.

Contributor Level

Total Points
80

1 Review by Renrew

  • Gearbest

5/22/19

On more than one occasion, I've been lured into giving money in advance to this company, when they didn't even have the item in stock (although their webpage *always* lists items as purchasable, never giving users any warnings as to stock status, etc...)

I had opened a ticket in their system, and they replied by saying my item was "backordered" - upon my questioning about it never been advertised as such in its page, they replied:
"Stock and availability shown on our site is for your reference only." - THIS IS BULL$#*!!
You either place ACTUAL stock availability info or you REMOVE IT. You are scammers who use the lowest techniques to lure customers into giving you money.

I am fed up with this bad practice. On top of this BS, these are the options they offered me:
- "Option 1: Wait a little longer." (SERIOUSLY?)
- "Option 2: Exchange for another item of my choice." - now, if I had wanted another item, would I have not picked... erm... ANOTHER ITEM? And what if that item was also in "backorder"?

None of the options were satisfying, I wanted my money back, and to get them to do it, I had to exchange "a few" more messages with them until they finally bulged and refunded me.

Gearbest, from this moment on, you are in my $#*!list. You are among the worst scamming websites I have ever seen. Good bye.
Welcome Aliexpress, Banggood, DX, etc, etc. You do not deserve to be a marketplace. I hope you go out of business soon.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Renrew,

Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com

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