Rene W.

This company is the absolute worst! I would never recommend anyone ever use them. I placed an online order for a floral arrangement to be delivered for a funeral service. They left me a voicemail 30 min prior to the service to let me know that they could not find a florist that could deliver the arrangement at the place and time requested. How am I supposed to be able to do anything about this 30 min before the service? I was willing to let them make it up to me and deliver the arrangement to the second memorial service that was going to be held 3 days later. I never received a confirmation of delivery as promised and called customer service the day of the service and the 2 days after the service to find out if the arrangement was delivered. They were not able to get the florist on the phone to confirm, so they said they would keep trying to reach them and call me with the details. No one ever called me back. I called them again the following day and they still were not able to give me a confirmation of the delivery and wanted to see if they could reschedule the delivery again! How absurd! The funeral was done and over with 2 days prior, why would I want another delivery since they already messed up 2 deliveries. I took me being on hold for 20 min and getting upset to get the customer service rep to agree to a refund, but this is not enough. After the call ended they called me 2 more times to say that they contacted the facility where the service was held and the florist that did the arrangement and they did deliver the flowers, then they called the next of kin (? How rude and how did they get her information) to see if she received the flowers. She told them that she did not get the flowers, but they still refuse to admit that they messed up. The worst experience ever. They would not allow me to speak with a supervisor, said that I would have to send a message because there are no supervisors on premise... Unbelievable.