- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I recently order 6 Pairs of shoes for a total of $214.04 / $28.00 shipping charge.
2 Weeks later I got a message from them informing that the items were out of stock.
They gave the option to cancel or wait. I cancelled my entire order and 6 days later I got a refund for only $164.00. When I contacted the company they said they were sending one a pair of shoes (obviously the one they had in stock and the one with the lowest price of all) with a shipping charge of 6 pairs. They just manage things at their convenience. For that kind of money I can buy a pair a shoes from a local store and not having to wait a whole month to get a $27.00 one. I am blocking their e-mails now.
Rene T.'s review of NewChic earned 2 Very Helpful votes
Rene hasn’t received any thanks yous.
Rene doesn’t have any fans yet.
Rene isn’t following anybody yet.
Empty.
Dear Rene T.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order. Hope this tip about how to check the inventory, may help you for the order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
It may due to the split orders that one of your items has been shipped out. We are sorry for the inconvenience caused. Please kindly check if there are any sub-orders.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team