Renee W.

If zero was an option, I'd choose rate zero. I lost $35.50 for a one-day usage. Outrageous experience. Would never buy from this seller again. Would recommend anyone be aware: read all the reviews before giving them your money.

Here was what happened:

I bought a headset BOSE QUIETCONTROL 30 WIRELESS HEADPHONES as a gift. My friend received it and said a button was not working properly. I immediately contacted them, and the manager was reluctant to issue a return, but instead offered to replace it. I told her I can only accept a new item for replacement since this is a gift.

(The product was refurbished, which I was not aware of at the time of ordering. Either I overlooked it or they made it discreet on the website, but I do not blame them for the refurbished part).

Later, the manager agreed to return, but deducted 10% from my original payment. She said it worked on iPhone. I told her that my friend uses an Android, and I stopped by BestBuy the day before to check out the same headset, and I was told by BestBuy staff that the headset should work for both iPhone and BestBuy. Still, she deducted 10% of my money.