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Buyer beware! The quality of this dress I ordered is not good. The size is way too small even though I ordered a medium according to their size chart. The measurements are off. They are not being cooperative with my return or exchange. They are stringing me along and making me submit various pictures regarding the quality and the sizing issues. They are saying that in order to exchange or return the return shipping will be so expensive that its not worth it for me to return it so they keep offering me a 15% discount towards my next purchase. They even asked if I could sell the dress to a friend instead of having it returned. I dont think I should have to pay for return shipping when the error is on their part. Their size chart is clearly wrong and the quality of the dress is very poor. The design on the skirt is painted on and there are paint smeared everywhere, there are stitching errors and strings/threads hanging out all over the place and the zipper is poor quality and doesnt zip all the way up at the top. I would have to pay $5.99 to have an new one shipped and pay to return the medium dress to China. Save your time and money and shop somewhere else.
Dear Renee,
We are sorry but you did not provide supporting pictures to show that our size chart is wrong previously. If there is no quality issue, customer will need to pay for the shipping fee.
Your understanding is appreciated.
On Thu, Nov 16,2017 at 10:43 AM, Renee Seger <*******@hotmail.com> wrote:
Send the shipping label as promised!
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From: service Metisu <*******@metisu.com>
Sent: Wednesday, November 15,2017 9:40:19 PM
To: Renee Seger
Subject: Re: Returns and Exchanges
If you really do not want to keep the item, we will respect your decision.
Here is the shipping address to return the package:
Metisu.com, Room 202, Building 1, MingLe Road No. 3, LuoPu Street, DongXiang Town, Panyu District, Guangzhou City, Guangdong Province, China
Zip Code: *******
Tel*******775
On Thu, Nov 16,2017 at 12:57 AM, Renee Seger <*******@hotmail.com> wrote:
As I mentioned before there are quality issues. You didnt ask me to send pictures of the quality problems in the last email. You asked me to take pictures of the measurements. Obviously, this is your companys idea of giving customers the run around so they give up. Im about to blast as many negative online reviews as I possibly can. Reviews mean everything when selling in the United States and I promise you this is how businesses suffer.
There are major stitching areas around the waist line of this dress, The stitching can be seen underneath the waist line where it supposed to be hidden underneath the waist sash, strings hanging out all over the place, the zipper doesnt zip all the way up at the back neckline, there is an error where the paint didnt cover the holes, and there is white paint smears all over the belt.
Here are the pics:
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From: service Metisu <*******@metisu.com>
Sent: Wednesday, November 15,2017 1:09:52 AM
To: Renee Seger
Subject: Re: Returns and Exchanges
Dear Renee,
Thank you for your advice.
We are so sorry that we can't undertake the shipping fee for you without quality problem.
Should you have any questions, please feel free to contact us to help you further.
Best Regards,
Kiki
On Wed, Nov 15,2017 at 2:43 AM, Renee Seger <*******@hotmail.com> wrote:
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All measurements fall with in the medium category on your sizing chart online for this dress. You need to update your sizing chart.
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From: service Metisu <*******@metisu.com>
Sent: Tuesday, November 14,2017 12:40:22 AM
To: Renee Seger
Subject: Re: Returns and Exchanges
Dear Renee,
Thanks for your reply.
We are sorry for the inconvenience. Could you please use a meter tape to measure the bust, waist and hip, then take some photos to show us the measurement results. If they are not as described, we will further assist you with your order. We are sorry but we do not have any prepaid shipping label.
We look forward to your reply.
Best regards
Noe
On Tue, Nov 14,2017 at 12:30 AM, Renee Seger <*******@hotmail.com> wrote:
Because this is an error on your companys part -listing the measurements wrong on your website -I dont believe I should have to pay for return shipping. Please provide a free return shipping label.
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From: service Metisu <*******@metisu.com>
Sent: Monday, November 13,2017 12:39:05 AM
To: Renee Seger
Subject: Re: Returns and Exchanges
Dear Renee,
Thanks for your reply. We will help you exchange the item 1703DR0705 for a size Large.
Here is the shipping address to return the package:
Room 202, Building 1, MingLe Road No. 3, LuoPu Street, DongXiang Town, Panyu District, Guangzhou City, Guangdong Province, China
Zip Code: *******
Tel: *******775
According to our exchange policy, you need to pay for the shipping fee $5.99 to our PayPal account (https://www.paypal.me/metisu/5.99). After you make the payment, please send us the unique transaction ID. Please provide us with the tracking number for the return item so that we can keep an eye out for it and arrange the exchange as soon as possible.
Note: We have attached an exchange form. Please fill the necessary information in the form. Please return the items by ordinary mail and send us the tracking number. Do not return the item via express mail such as DHL and FedEx in order to avoid any tax due. We advise you to declare the value within 20 dollars on the package. If not marked within 20 dollars, you will be charged with high custom duty fee. We will be not be responsible for the duty fee if there is any and we have the right to refuse the package if we need to pay for it.
On Sat, Nov 11,2017 at 8:46 PM, Renee Seger <*******@hotmail.com> wrote:
How about you send me a large instead before I contest the charges? I would not be able to resell this dress because the size is not accurate and the quality is poor. It wouldnt be worth seeking for the amount I paid.
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From: Queenie Zhao <*******@metisu.com>
Sent: Saturday, November 11,2017 2:28:57 AM
To: Renee Seger
Subject: Re: Returns and Exchanges
Dear Renee,
Thank you for your email.
We are sorry to hear this. Is it possible if you resell it or send it to other people? As you know, if you return it, we are afraid that you will need to bear the postage to send it back. The postage is not that cheap. Therefore, it is not cost-effective.
How about we give you a 15% off discount code on your future orders and 3 dollars refund if you keep the item?
We look forward to your reply.
Best Regards,
Kiki
On Sat, Nov 11,2017 at 1:56 AM, Renee Seger <*******@hotmail.com> wrote:
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From: Queenie Zhao <*******@metisu.com>
Sent: Thursday, November 9,2017 10:50:41 PM
To: *******@hotmail.com
Subject: Re: Returns and Exchanges
Dear Renee,
Thank you for your email.
We are sorry to hear that you are unsatisfied with the product. Could you please send us a supporting picture of the item you received so that we can assist you further? Your cooperation is appreciated.
We look forward to hearing from you.
Best Regards,
Kiki
On Thu, Nov 9,2017 at 11:59 PM, <*******@hotmail.com> wrote:
Username: Renee
Question Type: Returns and Exchanges
Order ID: *******
Message: Dress is way too small for a medium and I went by the online size guideline. I would like to return dress for full refund. Dress quality is very poor and not what I expected. Order took far to long to ship. I am highly dissatisfied and want a full refund and a free shipping label before I write a negative review.
Received damaged furniture in Dec 2016. Mark and Brad Newton (manager and owner) refused to reimburse us so I posted several 100% honest negative online reviews. Immediately Mark Newton contacted us and said they were ready to come to an amicable resolution. They had us sign a contract that we would remove negative reviews and they would then give us a full refund. I could not remove 2 reviews from ripoff report and pissedconsumer.com but was told by the manager that writing a rebuttal was sufficient. Furniture was returned and then the owner Brad Newton went back on his word and said he would not give us a refund because we didn't take these two reviews down. Filed a small claims suit and when the Chesapeake Sheriff's dept attempted to serve them they have vacated the building. They won't return emails or phone calls. Mark Newton the brother and manager says he is no longer working for Fig stores. Do not trust these people. They are dishonest. We lost over $1800 & 6 months of torture dealing with these shady people who claim to be faithful. The furniture has been returned and they resell the returned furniture on Craigslist. Filed with BBB and the VA Attorney General. Save yourself a lot of trouble and buy from someone else!
First, I would like to start by saying, this is how this customer has been the entire time since delivery. Very hard to speak with her in regards to her order. She only screams or yells at us when we are trying to talk with her and calls us names as you can see from reading above. Customer simply does not like the color of the chair that she ordered. It’s a custom ordered chair. The feet came in a Dark Pecan color and we have since ordered the correct Riverloom finish feet to be replaced as well as the manufacturer is sending a replacement back cover to replace the small defect on the back of the chair. The customer is stating that she doesn’t want a “repaired” chair. The back is not repaired, its replaced. Same way the manufacturer builds them in the factory. The feet are not something that constitute a return. They can simply be switched out in 10 minutes by a qualified Furniture Technician. We have been very reasonable with this customer and have responded to every request. We did fight back and forth with the manufacturer for her over a string of emails, even putting our dealer account in jeopardy, but ultimately, the manufacturer said, “I have checked with the factory and they will send a complete new back, but as far as the coloring of the cover it is a man-made polyurethane so it is what it is. If you look at the swatch you can see there is the light and dark coloration, I think it is more that it is not real leather that she is not happy with, and we are willing to ship a new back.” The customer was never sold a real leather even though it was something that was offered to her and she decided against. She was sold “Elements QC” which is a man-made bonded leather material. We have gone outside are policy and offered the customer the ability to return the order if she would like but would have to pay for the shipping fee’s and restocking fees. We have been trying to work with the customer but ultimately, there is no reason for the customer to personally attack an employee who she knows nothing about and company that she knows nothing about. Just because we are a Faith Based company does not mean that we should be taken advantage of or that we just give in to every single request. Sad that that would even be brought up as it has nothing to do with a chair that the customer said above that she does not like due to the color she picked. Thank you
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Hi dear, there must be some misunderstanding concerning your shopping experience. We are really sorry :( Will you so kindly provide us your order no so that we can assist further? Or please so kindly contact service@metisu.com, our Customer service team will contact you immediately. We have been making our greatest endeavor to improve our service and products. If you are not satisfied, please so kindly contact us. Thank you very much :)