Terrible customer service. Rude when they talk to you and no one gets back to you. I splurged on a 900.00 marble top vanity and it arrived stained. I'm hoping I can figure out how to get the stain out because KB Authority will not answer emails and when I ask for a Manger, it goes to voicemail. I wish I had read the reviews prior to buying from them, I saved shipping costs - but who buys a marble top cabinet with a stained top? It was not my intent, but that's what I got for full blown retail. If you like to gamble - then this is your Company. You might do well - but you might not and will have little to no recourse.