I had forgotten to go through Ebates to make a purchase. It was my mistake, I was distracted and having some problems and just never clicked it. Since it was a big purchase, I was upset and figured I'd give it a shot and ask if I can add it anyway. Customer service responded to my question immediately and added the order to my Ebates account as a one time favor. They could not have been nicer or faster to respond. I was actually shocked they would add it because It was soley my mistake. They were friendly, fast and understanding. A great company doing a great thing! I will always use Ebates for my online purchases! I just have to make sure I click it first!