Renee M.

Well I didn't learn my lesson from 19 years ago when I bought furniture from Macy's. Long story short it was deja vu all over again. Being told that the delivery would be at one time then being notified with another time frame then being notified with a third time frame so we essentially lost an entire complete day waiting around for these slack asses. When they finally get here we are excited the living room furniture is coming up and all of a sudden I see severe major staining visible to the naked eye all over the sofa pillows. They tell us all that's okay just keep it the way it is we'll report it and they'll just send you a new pillows they kept trying to tell us to do that I will not accept delivery for something that I purchased a new item and be told to keep it and don't worry about it we'll get new ones that's how they get you and that's exactly what they did last time and now they're telling us they can't deliver for another five days and I said we needed to be at the top of the priority due to the damage and the loss of an entire day salary. I'm disgusted I just can't believe this they wouldn't cooperate with us they said this is the best time and day that we can give you what to tell us in five days that we have to wait another five six seven eight hours because they can't get here at the designated time they said they could be here yeah okay I'm no dummy I'm not going to fall for that again. So case-in-point I canceled my order I'm done with Macy's I've done deals with Raymour and Flanigan before they come even earlier than they say and the furniture is not damaged don't waste your time with Macy's and 19 years they haven't gotten a better and they will never get it right no wonder their stores are closing. Oh and I wish there was a negative star because I would give ten negative Stars.