Hidden fees, extra post service charges, a looonnng list of scam terms and conditions that are contradictory to the companies policies that they claim to represent. Oh, and here's the kicker, however long you THINK you're purchasing your insurance for, you're actually paying DOUBLE. They don't tell you that of course. They wait till after the purchase (and only when you complain) to let you know that they charge an EXTRA CALENDAR DAY'S worth of insurance fees "to cover you in case you pick the car up early or drop it late"... not that you did do this... just "incase". The complaints process is so long winded and vague that they hope you'll give up.