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1 Review by Renee




I placed an order with a representative on the phone. I had given the rep my correct address, but I saw in the confirmation email 3 hours later that they were mistakenly shipping the item to my daughter's home more than 1,000 miles away. I immediately called and asked the rep to correct their mistake on the delivery address. She said that she was unable to do that. She said that she had to cancel the first order and place a new order, so we did that. I paid for the 2nd order, had it delivered to my local Staples store, and picked it up the next day. Four days later, the first order that I was told had been cancelled was delivered to my daughter's home. I checked my credit card statement and saw that the first order had not been cancelled. I called again and asked to have the charge from the first order credited back to me. Staples will not credit that money back to me until my daughter delivers the item to UPS or to a Staples store and they verify that it has been returned. Staples made a mistake on the delivery address and on their failure to cancel the first order. They have wasted a lot of my time, and now they will also waste some of my daughter's time to get their mistakes corrected. This is a good way to drive long-time customers away from a business.

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