Renee h.

I had a very disappointing experience with New York dresses and I am NEVER ordering from them again. I loved the Tarik Ediz dress and they finally put it on sale; However, only the black size 8 was on sale and they don't return or exchange this dress. So I ordered it for my niece's party and paid $43 for the fast shipping. The dress arrived, and when I tried to open the zipper to try it on for the first time, it was getting stuck in two places: by the lace and at the bottom of the zipper. I tried the dress and it was beautiful, but the zipper continued to get stuck in same spots. I didn't make a big deal of it then, but looking back it seems that I should of.
Long story short, the day of the event I was staying in the same hotel that the party was held at. I changed into my dress and stood in line to enter the ballroom. As I was waiting in line, the zipper popped open! That was the most humiliating moment in my life! I wasn't sure how to cover up so that I can run to the car. After the party, I contacted New York dresses and explain to them what had happened. They asked for pictures of the dress and I sent them. Then they asked me to send the dress (in which I had to pay for the shipping) and said they will check the condition of the dress; if the situation was like I said, they will refund me the full amount. If not they will take a 20% handling fee and refund me the rest. I was thankful for that. I sent the dress back. I didn't hear back from them so I sent them an email asking if they received the dress. I receive an email that they sent the dress back to me because they think the dress was worn when the zipper broke.
And that was exactly what I said to them on my email, that I was wearing the dress for less then 15 minutes when the zipper broke.
Sorry for the long story but I had to tell my very disappointing experience with New York dresses. I told everyone I know--those who buy from them and those who don't-- that I just payed for a damaged dress and got stuck with it.
Never ever again will I order from this place or recommended it to anyone anymore like I did before.

With a big company like this, I would not expect to be handed a damaged dress, and be forced to get stuck with it