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Renee G.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since October 2019

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2 Reviews by Renee

I received my order however it did take weeks for the packages to arrive. Some of the items are nice and better quality than others but others are really cheaply made and thin fabric. I have contacted the company about the items that I want to return and so far they are giving me the run around. Lots of delay tactics. They keep wanting to know which items I want to return and why, which is fine, except they wont send me the return form that they say is required so that I can fill it out and let them know the reasons. They even asked for a photo which I thought was very strange. They are a company out of China and they obviously are trying to continue to just send me emails asking why I want to return the items instead of just doing what a reputable company should do which is send the return form and instructions. Now I will not even consider buying anything else from this company.
And I am going to make sure all my friends are aware of their customer service and scam regarding returns.
Which by the way, the buyer has to pay the return shipping costs. I have been around and around with them since Nov 22. They are using the fact that they are in China as a buffer for them to provide quality customer service. BUYERS BEWARE!

Tip for consumers:
Its based in China and their customer service is non-existent. If you have anything you want to return, you can forget trying to get your money back. Their return policy is a scam!

The pants are very comfortable and the thickness of the fabric is fantastic, however, after the first wash, the waist band on both pair that I have purchased is stretched out. It is wavy and lost its form. Such a shame. If you fix the waistband quality I would definitely buy more.

Renee Has Earned 2 Votes

Renee G.'s review of Betabrand earned 2 Very Helpful votes

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