Renee D.

I had ordered a fall jacket by time the order was processed it was Sept 15. They then said it was back ordered and when that date was up back ordered again for something that they kept on advertising in their catalogs that they had. So, I had hit the cancel because it was saying it was going to be December by time it would come. Well, apparently the cancellation did not go through and the money was taken out of my account. So I called to see if it was really coming since they took money out and I had cancelled. It finally came end of November but the fit wasn't great so I had sent it back for another size. I had to call the post office in New Jersey to see if they received it because I wasn't hearing from them and they told me the company has a high return rate so they get returns in bulk. They said the company did receive it. So, I called customer service and they told me to give them to Friday (it was Monday) for processing. By now this was middle of December. I had to call again because in my bank account they gave me store credit and a ONE CENT refund on postage & handling that I had to pay that they said they'd refund if no slip in package. No email on jacket or a refund. So I ended up filing a complaint with BBB. No email from company on how they were resolving jacket or refund issue, went to call and seen online they shipped another jacket to resolve problem. IT IS NOT THE SAME PRINT /JACKET. I ordered a Black & White plaid print got first time got back a floral print! So, if I sent it back I'm probably out another $11.70 for postage just trying to get the right fit or print of jacket. But that's how they chose to resolve that was by sending a different print instead of a refund if they didn't have the original jacket I had ordered way back at the end of August. So, I'm out out money and stuck with a floral print jacket that I don't care for and I'm not sure if it still fits!. Between Several phone calls, having to file a complaint and out money Carol Wright Gifts is not worth it at all! My first and last experience with them! Buyer Beware! Or Just Don't!