Renee B.

I placed an order on 3 October 2018 and the order did not arrive. After enquiring multiple times I was told the parcel had been lost and that I would be reimbursed in 10 business days. I have now had to follow up the reimbursement 4 times. It's 10 December 2018 and I have not been reimbursed and I have not received the order.

This was my first shopping experience with Jcrew and it has been the worst retail experience I have had - it is completely unsatisfactory.
To place an order which never arrives and then need to follow it up multiple times only to be told it is lost and then to need to chase up the reimbursement is embarrassing for Jcrew.

If Jcrew valued customers you would have re-sent me my original order free of charge and made the reimbursement immediately.