Rene E.

Answering to the question being response in my first review.

ORDER# ************** (this order# is from my original purchse which I already returned)

ORDER# ************** (this order# is my new number for the reordered item for my replacement)

Note: please help me by informing the RETURN AND ORDER department to please UPDATE my account especially my MY RETURN and MY ORDER for me to know what are the details and what is really happening for the sake of TRANSPARENCY.

I placed my order dated July 27,2018 and paid via credit card for my order ONEPLUS 6 128GB DUAL LTE (AMBER RED) A6003 VERSION. The seller is PRIME 88 and their unit/item is worth PHP 34,188.00 The shipping fee is PHP 1006. 00 but since I have a voucher coupon I was deducted PHP 200.00. In other words I paid PHP 34,994.00.

August 04,2018 (Saturday) 2GO EXPRESS texted me to anticipate a delivery within the day. Before I continue my story, I want to mention that I am a loyal shopper of LAZADA. If I am not mistaken I made less than or more than 50 successful orders but this is the only one it troubles me a lot. In my last account I got 4 0rders, the phone and 3 oneplus 6 accessories. I have maybe 4 accounts but I forget such my email and the password associated with it. You can search through my full name so that you can see all my orders.

Going back to my story. 2GO Express came and deliver my 2 order ( ONEPLUS 6 128GB DUAL LTE AMBER RED (SUPPOSEDLY) ana a 1 case). I am so very excited about the phone. I told the delivery boy that I will open the package for ONEPLUS 6 mobile phone in front of him to witness if ever it is not the actual item inside the box. Upon unboxing, we are surprise because the box is not intact and when we open the box, the content is soap (tender care) and "dalawang turnilyo". The delivery service told me to go with them in their office to report it. They gave me a form and I stated their what really happened and the actual content that I received. I signed it and also the 2 personnel from the delivery service signed also. They told me that they will forward the report the their HQ.

I successfully returned the item via LBC dated August 07,2018 and AUGUST 09,2018 it reflected in my account under MY RETURN that it is already received in their warehouse. August 11,2018, a CSR-agent named Janine update me that my RETURNED case is in a status of REPLACEMENT.

August 14,2018 Janine update me again and gave me my new ORDER# for my replacement. The same day PRIME88 (seller) chat me that LAZADA already ordered to them another item which is ONEPLUS 6 128GB DUAL LTE AMBER RED but due to availability of stocks prime88 only have A6000 version and agreed to that version because I don't want any delays anymore. Janine emailed me also that day also confirning if I am okay with A6000, and I confirmed it and agreed again.

August 15,2018 Prime88 chat me that the item is already shipped via 2GO express.

As of now while I am writing this, my account is not yet updated, my account under MY RETURN is still PACKAGE RECEIVED in status and yet Miss Janine already told me that they are into REPLACEMENT already and PRIME88 already shipped and Janine already gave me my new ORDER# but the new order (replacement) is not yet reflected in my account under MY ORDER.

I chatted with one of the csr-agent and told me to wait for the update. Update is very much important so that if ever I receive a wrong item again I could file an online return form if it reflects in my MY ORDER that it already DELIVERED, given the fact that I have only 7 days to return to the item start from the day it delivered to me. (Sobrang nakakainis sa part ng pag return kc since first time ko magreturn, nagpabalik balik ako)

Ito na lang masasabi ko since nagpaadvice ako sa Vice Mayor namin dtilo na isang abogado. Kung maling Item na naman ang matanggap ko sisiguraduhin ko sa pagkakataong ito na magpa fike ako ng legal case for LAZADA, LAZADA EXPRESS, PRIME88 at 2GO EXPRESS. Kumpleto ako sa documents, photos, screenshots, emails convo, chat transcript Sent to me via email, my card info na nabawasan ako sa purchase ko with LAZADA and others. Makukunan ko din affidavit ng family ko, pinsan at kapit bahayIna nakawitness. PAO o public attornry office ay handa akong tulungan ng libre.

This coming delivery, bubuksan ko muna ang package ng di pinipirmahan ung receival Form. Kinausap ko na rin na ivideo at picture rin ng dalawa kung pinsan da pag unbox ko sa package sa harap ng magdedeliver. Pag mali na naman ang item dko pipirmahan at diko tatanggapin yun package, issauli ko.

Sana naman sa mga mandurugas jan sa hanay nio, gwin nio naman ng tama ang trabaho nio. AKALA ko EFFORTLESS SHOPPING? Eh trinutrauma ninio ang customer nio mga walang hiyang mga magnanakaw. Kung sino man ang gumawa nito dapat managot.