This company used telemarketing from India and if you are waiting for a refund. Don't believe a word they tell you. It seems you only get results by yelling at them. Their cool and calm and apologetic mannerisms are not to be believed. They think by apologizing over and over and asking for your patience is all they need to do to delay REFUNDS. I have signed a docu sign and they have admitted to owing me the refund. I will have my bank involved tomorrow. I feel as if I am being PUNKED!