Site is completely run by auto-moderation, and if something goes wrong. Support used to be able to override it.
However there are no moderators, only one person oversees the entire website, and all his contact info is outdated, and he hasn't been active in any communities for at least 4 years. People get shadowbanned (Called PMR, or Private Message Restricted) randomly due to the auto-moderation. Even a edgy user blocking them can trigger this. This prevents your IP address from messaging any other users unless you are on their friends list, pretty much defeating the purpose of a chat site.