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Rei V.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology

Member since July 2020

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1 Review by Rei

7/17/20

Parcel NOT Receive.
Thomann hold my money 2150 EUR and ask me to wait for 4 months for a refund. (Do I look like MONEY LENDER to you?!)

WORST Customer service EVER
- No Followup

- Fraud shipping - DHL (The shipping Thomann use is the cheapest which takes 3-8weeks to arrive). Not DHL 7- 10days

- No resend parcel, Accuse my custom IS holding the parcel

- Ask to wait for 4 months for nothing.

- No compensation, apologies or whatsoever

- They just felt sorry for what happen
O They just told me parcel lost(after 4 months), will refund me in a few days(waited for 2 weeks).
O Won't ask for resend parcel
O End of story? Are we even doing business here? One time dealing? OK, Am I buying cheap $100 china product?

11 March
Ordered & Paid and using DHL as shipping.
Estimated time arrival is 7-10 days.

24 March
Tracking still display that the item is in germany. Contacted Thomann and was told there is delay due to Corona Virus. It may take up to 3-8weeks for the item to arrive.(My parcel from USA using Fedex arrived within 1-2 weeks during this time.)(My guess is Thomann lied and used the cheapest shipping method (30-60days), DHL usually take 7-15days to arrive at my country).

14 April
Tracking still not yet updated.
Contacted Thomann, they said they have asked DHL to investigate the whereabouts of the parcel.

24 April
Still no updates. Contacted Thomann, They accuse my local custom is holding the parcel.

2 May
Contacted Thomann, was told investigation will take up to 2 MONTHS!

3 May
Contacted my local custom, was told there's no parcel from germany.

1 July
Contacted Thomann again. Was told the parcel is lost and they will refund me.

8 July
Contacted Thomann was told to wait for official result for refund. 15 July finally receive the refund (-$38 due to exchange rate.)

HOLDING MY 2150EUR FOR 4 MONTHS & 6 DAYS NOW I LOST $38 DUE TO EXCHANGE RATE & THE RENTAL MONEY WHILE WAITING FOR YOUR PARCEL!
THANKS FOR NOTHING THOMANN.
WILL NEVER BUY FROM YOU AGAIN!

Rei Has Earned 4 Votes

Rei V.'s review of Musikhaus Thomann e. K. earned 4 Very Helpful votes

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