I have recently ordered about forty things from Tophatter. About half of the ones I have received have been worth the money, but the other half was very misrepresented on the picture and descriptions. HOWEVER, for each product that I have questioned and been disapponted in, Tophatters has refunded me. They have great customer service, which makes me not so afraid to order something.
Hi Regina,
Thank you for your review.
On our platform, all items must be identified accurately.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. See full details here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique