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I've ordered from GotPrint.com a handful of times. One of the times the postcards arrives with roughly cut/torn edges and they were lovely and replaced. Just received an order today with torn edges again and TERRIBLE color reproduction--muted, muddy, much darker than the original, just unuseable. They were very inflexible, asked me to take a photo of five cards (um, ok?). I did. That wasn't enough, so they asked me to take a photo of 15. How does that even happen? From on top of a ladder? Anyway, after six rounds of emails I convinced them to just give me a refund if I send the cards back. And they won't send me the $10 shipping label as "per the terms and conditions" I signed.
If you have a quickie, unimportant job or you're a client who isn't aesthetically discerning, then go for GotPrint.com. If the way the cards look is important, go elsewhere. And there are plenty of other printers in the sea.
Regan W.'s review of GotPrint.com earned 5 Very Helpful votes
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Hi Regan, We do apologize for the inconvenience on your order. It is possible that in the past your RGB files color matched and looked fine, but since we are CMYK based, as stated on our website, this time it did not. We ask for images of the cards so that our Quality Control department can review the files and determine why this issue happened. The first image was not clear enough so we asked for another image with more cards to determine how badly they were cut. A stack of postcards in a picture would do. Since each paper stock cuts differently due to the variety of coating options it can have, minor issues with the edges do occur from time to time as we are a batch printer. No where in our terms and conditions does it state that we would cover the cost of the return label. We will go ahead and refund fully for the cost of the product as you are unhappy with the cards. We are constantly working to improve our services. Thank you for your feedback.