Out of 2 orders I did not receive several items in each order. I contacted customer service right away and complied with their every request by sending photos and e-mail. They said it would take up to 2 weeks (Ive never heard of this type of wait time) and I waited, patiently then contacted again with absolutely no response. They advertise sales but will not send you all you pay for... STAY AWAY from Alloy... this was a great company 12 years ago but whoever runs it now is no better than a lowball street dealer. I feel lucky that I actually received some of my items.