Reeta u.

I booked a flight with dream holiday. Customer service was a nightmare. I had to wait from 8:30am upto 4pm day before travel date. I made several calls. Staff were very stubborn and rude. In particular, I spoke to Ziab and other staff name, I did not ask. When I asked if I could speak to his manager, he told me "I am not going to transfer you to anyone or talk, you can hang up and ring someone else". This is appalling. Then calls would not be answered on his extension. In order to talk to someone else I had to wait ages so I had to contact my airline directly and they helped me when I explained the situation. I would not recommend anyone to use dream holiday and will never use them in my future bookings.