rebekah l.

I made an order on the 4th october for next day delivery, the day the item was expected i chatted online with net a porter to be told even though i had paid for next day delivery the delivery was delayed. I asked for a signed signature for the item, specified upon order and when speaking with them as i live in a shared 14 flat block.
The next day i got an email to say tracking updated with a pic of a box left outside of a door. I contacted netaporter as i had a text from dpd to say the item would be received the next day. Netaporter say item is left in the apartment block. I have asked where and they keep sending a pic which is not my front door. I have chased every week, and spoken twice to their manager in portugal who keeps saying give us one week. I have checked cctv in my apartment block, checked with neighbours and the porter and no one has received this parcel. I would like the item or a refund and i am fed up of chasing