Rebecca Z.

Idaho City, United States

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JustFly CA

Travel Agency

“Just avoid them altogether - if I could give no stars, I would.”

2/24/21

Verified purchase

Given the situation with Covid 19, it is understandable that travel companies and airlines are VERY apprehensive to give refunds. Just Fly will give you the runaround when you attempt to do so, will outright lie to you and tell you that it is the airline that won't give the refund when it is they that have your money as they don't pay the airline until you actually fly. Almost $2,800.00 paid and they've now told me that I have to use their air credit by the end of the year or I will lose it. Endless hold, very difficult to reach a speaking human. Lastly, if you ask for a call back, they will simply call you back and put you back on hold in the same queue as if you had called them. Plan on spending hours on the phone with no positive result. If I understand correctly, they are affiliated with Voyages Ala Carte, so I would also avoid this company.

Tip for consumers:
Use a more reputable well known flight booking service. Pay the extra money for a local travel agency even if it costs more. You'll have someone to talk to in person to solve your problem.

Products used:
Attempted to use their flight booking service - received no service as flight was cancelled, but they will not refund my payment. They tell me the airline will not refund the money, when it is they that hold the funds.