Rebecca W.

Yelp allowed a false review to be posted about my legitimate, successful business. I was rudely told by a Yelp representative that it was the person's "experience". Anyone can have an "experience", whether it is real or not. One can have an "experience" while online or sitting at home watching television. However, to allow someone to post a review that is NOT true concerning one's business is unfounded and condones the act of trying to sabotage a business that regularly exceeds expectations regarding customer service. The person who wrote the review of my business was never a client and continued blocking our parking lot with her car, arguing and yelling at us when asked, politely, to move because they were impeding our clients from safely pulling into and out of our lot, and ultimately had to have the police intervene because the Yelp reviewer told us that "we can not make her move her car". Evidence of the issue (video and screenshots from Facebook) would have been gladly shared with Yelp to remove the review. Yet, Yelp did not want me to submit any evidence of the false reviewer. The review was taunting and relied heavily on provocation so that reviewer could post a discreditable and refutable review. UNACCEPTABLE. It begs to question, "Where is the reviewer's evidence"? In fact, the review goes against Yelp's OWN STANDARDS.
Yelp has seemingly and blatantly taken a stance with the those who wish to lie and post untrue reviews of people's livelihood, their business. I implore Yelp to tell us what kind of people they employ. Are these members of society who wish to bash and not assist businesses that are trying to please their customers and place food on the table? Why go to great lengths to allow a review to be posted about a business that is untrue? Why does Yelp allow the degenerative type of mindset to make false claims and "experiences" regarding businesses without evidence? It is time to call into question the overall practices of Yelp. Yelp's metric for allowing reviews is purposely complicated with no plausible explanation other than to allow false reviews and not allow true reviews of actual clients who have visited one's business establishment. The FTC needs to become heavily involved in Yelp's unscrupulous business practices.