I used to like Kate Spade bags, but since the designer died, the quality has taken a nose dive. Imagine if you bought a cheap knock off of a designer bag at 10% of the price... this is what you are getting now, but its an authentic Kate Spade bag. The company is owned by Tapestry who also owns Coach. Sadly, Tapestry is riding the designer's name as far as it will take them... huge profit margins. They charge Kate Spade prices while producing and shipping inferior bags from China... this is why you see so many complaints about the poor quality and poor customer service. Save your money, buy a different brand that doesn't cheat you.