Rebecca R.

Until the COVID crisis, I have been extremely satisfied with the service and communication of TravelUp. However, our return flight to the UK was scheduled for 29th May We have had no communication from them, despite completing their online form as instructed. BA informed us several weeks ago that the flight was cancelled.
Obviously we need to reschedule a flight back to the UK and are not looking for a refund, but are unable to contact TravelUp as their lines are closed. We need some advice on timescales and options.
What has happened to the promise that bookings would be dealt with in order of departure?