Rebecca R.

I watched tons of videos online and it seemed that this was a good company to order from. When I received my product (ordered a kit) I didn't get instructions. I reached out to the company via chat and was talked to like I was stupid and couldn't read. I was disconnected from my chat several times. When I asked if I could return the kit I was told that all kits are not eligible for return but when I was ordering I didn't see it say that it wasn't eligible for return. So if you order anything they won't be helpful with even emailing instructions or let you return. Also the stickers/labels I received are not pre-cut. You will have to cut them out then apply them. They don't give you any way to adhere the wicks to the tins they mail out. And apparently you apply 3.5 oz of Fragrance to 2lbs of wax. The FO smells like cinnamon cardboard as well.