I ordered prints for Christmas presents. I had hired a professional photographer to take the photo's in a format for the canvas prints. I ordered the prints and they were horrible. They were all washed out and grainy. I have tried to work with the company and be patient but it is now April and I have had no refund or replacement prints. Sad because I have tried to give them the benefit that it was Christmas and maybe just too busy and the prints were not good. I wish they would have just worked with me.